Gambling is entertainment. At 555com, we are committed to keeping it that way for every player across Bangladesh — from Dhaka to Chittagong, Sylhet to Cox's Bazar. This page explains the tools, limits, and support resources available to help you stay in control at all times.
At 555com, we believe that gambling should always be an enjoyable leisure activity — never a source of financial hardship, emotional distress, or personal harm. Our responsible gaming programme is built around a single principle: giving every player in Bangladesh the knowledge, tools, and support needed to make informed decisions about how they gamble.
Whether you enjoy cricket betting during the BPL season, live casino sessions, Fortune Mouse slots, or sports markets on tennis and football, 555com wants your experience to remain positive, controlled, and within your personal budget. We recognize that for a small number of people, gambling can become problematic — and we take that reality seriously.
This page outlines the protective tools available in your 555com account, explains the warning signs of problem gambling, and provides clear guidance on where to seek help if gambling is no longer fun. All tools described here are accessible directly through your account settings at no cost and with immediate effect.
We also maintain a strict 18+ only policy across the entire 555com platform. No person under the age of 18 may register, deposit, or place bets on 555com, regardless of their location within Bangladesh. Age verification is a mandatory part of the KYC process for every account.
Responsible gaming at 555com is not a checkbox — it is an ongoing programme. We continuously review our tools, update our player monitoring systems, and train our support staff to identify and assist players who may be showing signs of problem gambling. Your wellbeing matters more to us than your bet volume.
Every registered player on 555com has access to the following responsible gaming tools. They are free to use, take effect immediately, and can be configured directly from your account settings without needing to contact support.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits will be accepted until the period resets. Limits can be lowered instantly; increases take 7 days to take effect to protect you from impulsive decisions. Minimum configurable limit: ৳500 per day.
Available in Account SettingsDefine a maximum session duration — from 30 minutes to 8 hours — after which the platform will notify you and optionally log you out. Regular session reminders can be set to appear every 30 minutes as a check-in prompt, keeping you aware of how long you have been playing.
Configurable Per SessionTake a short break from gambling without permanently closing your account. Time-out periods of 24 hours, 3 days, 7 days, or 30 days are available. During a time-out, you cannot log in, deposit, or place bets. The time-out cannot be reversed once activated — it runs its full duration.
Immediate EffectRequest a self-exclusion for a minimum period of 6 months, with options up to 5 years or permanently. Your account will be closed, all marketing communications stopped, and re-registration blocked for the duration. To self-exclude, contact [email protected] or use the self-exclusion option in your account settings.
Enforced ImmediatelyYour complete betting history, deposit records, withdrawal history, and session logs are visible at all times in your 555com account dashboard. Reviewing your activity regularly is a healthy habit that keeps you informed about your actual spend versus your intended budget.
Always AccessiblePromotional messages, bonus offers, and marketing communications can be switched off at any time through your account notification preferences. Opting out of marketing reduces the temptation triggers that can contribute to impulsive or unplanned gambling activity.
Instant Opt-OutEvery account on 555com is subject to mandatory age verification. Players must be 18 years or older to register, deposit, or wager. KYC documents are reviewed carefully, and any account found to belong to a minor is immediately suspended. We also encourage parents and guardians to use parental control software to block access to gambling sites.
555com uses behavioural monitoring to identify patterns associated with problem gambling — such as rapid deposit sequences, large loss-chasing bets, or unusually long sessions. When risk indicators are flagged, our responsible gaming team proactively reaches out to the player with support information and tool recommendations.
All bonus offers on 555com come with clear terms, fair wagering requirements, and the ability to opt out. Players who are under a self-exclusion or time-out period will not receive any bonus or promotional communications. We never use bonuses to pressure players who have set responsible gaming limits.
Our customer support team in Bangladesh Standard Time (BST, UTC+6) is trained in responsible gambling awareness. They can guide you through setting limits, initiating a time-out, or starting a self-exclusion. Support is available 24 hours a day, 7 days a week via email at [email protected].
Protecting your 555com account from unauthorised access is a core part of responsible gaming. Enable two-factor authentication (2FA) via SMS, use a strong unique password, and never share your login credentials. If you suspect someone else is accessing your account, contact support immediately to freeze it.
555com will always prioritise a player's wellbeing over commercial considerations. If our monitoring systems or support team conclude that a player is at serious risk, we reserve the right to impose responsible gaming restrictions — including mandatory time-outs or account closures — even without the player's request, to fulfil our duty of care.
Problem gambling can affect anyone regardless of income, background, or gaming experience. The following signs may indicate that gambling has moved from entertainment to a harmful habit. If you recognise any of these in yourself or someone you know, please seek help promptly.
Self-exclusion is the most powerful protective tool available on 555com. It closes your account for a defined period and prevents re-registration. Follow these steps to activate it:
Access your account via the 555com Login page. Make sure you are using your registered email address and password. Enable 2FA if you have not already done so.
Go to Account Settings and select the "Responsible Gaming" tab. This section contains all protective tools including deposit limits, session timers, time-out options, and self-exclusion.
Select the self-exclusion option and choose your preferred duration: 6 months, 1 year, 2 years, 5 years, or permanent. We recommend a minimum of 1 year for players who feel they have a serious problem.
A confirmation prompt will ask you to verify your decision. Once confirmed, the self-exclusion takes effect immediately. Your account is closed, all active sessions are terminated, and marketing communications are stopped.
If you are unable to access your account or need assistance activating self-exclusion urgently, email our support team at [email protected]. We will process the request manually within 24 hours.
If you feel that gambling is negatively affecting your finances, relationships, mental health, or daily life, please reach out for help. Asking for support is a sign of strength, not weakness. The sooner you act, the easier it is to regain control.
555com's support team is available 24 hours a day, 7 days a week to assist you in activating any of the protective tools described on this page, or simply to listen and point you in the right direction. You do not need to be in crisis to ask for help — if gambling is causing you any stress at all, that is enough of a reason to get in touch.
In addition to 555com's own support services, players in Bangladesh are encouraged to speak with a trusted family member, close friend, or medical professional about their gambling. Family support is one of the most effective resources for long-term recovery from problem gambling.
Remember: all information you share with our responsible gaming team is treated as strictly confidential. It is used solely to help you manage your account safely and will never be shared with third parties for commercial purposes.
Our responsible gaming support team is available around the clock. Reach us using the contact details below. All correspondence should be in English and sent from your registered email address.
Now that you understand 555com's responsible gaming tools and guidelines, you can enjoy our full range of games and sports markets with confidence. Log in to configure your limits, or explore our most popular sections below.